Endora · Legal

These GTC apply to all digital services, consulting, and technical solutions under “Endora – Hospitality Concierge.” Services are primarily B2B and may include guest-facing components for accommodation providers (“Clients”).

Endora Concierge (B2B): GDPR-aligned chat & automations for apartments, villas, hotels; vouchers/QR flows; recommendations; webhooks/integrations.

Implementation & Consulting: setup, customization, n8n workflows, light training, docs.

Optional Add-ons: affiliate routing, follow-ups, analytics dashboards.

EU Hosting: Azure (EU region), Hetzner (DE), IONOS (DE). Formats and pricing tiers may evolve.

Contract: concluded via Paddle checkout/signed quote/written confirmation; payment completed.

Prices & Payment: shown at checkout/quote; Paddle as Merchant of Record; subscriptions billed monthly in advance; taxes as shown.

Roles & Access: Client manages its third-party accounts and lawful basis for guest data; provides accurate content.

Technical Changes: Upstream provider changes/outages may affect features and are not a defect per se.

SLA: No guaranteed uptime unless a separate SLA is signed; maintenance with reasonable notice.

Acceptable Use: lawful use; no prohibited/illegal/misleading content; valid vouchers/offers.

IP: Endora retains IP to software, templates, workflows; Client retains its content/trademarks.

AI Disclaimer: AI outputs can be inaccurate; verify before consequential use; not professional advice.

Liability: Intent/gross negligence per law; simple negligence limited to typical foreseeable damages; no liability for third-party/platform outages; non-waivable liabilities remain unaffected.

Data Protection: see Privacy Policy; Art. 28 DPA available for Client processing.

Termination/Withdrawal: subs cancel at period end; digital withdrawal may expire upon performance (§ 312g BGB); non-returnable once provided (§ 312g (2) No.1&2 BGB); termination for cause possible.

Confidentiality: both parties keep confidential information secret.

Law/Jurisdiction: German law; Mainz jurisdiction where permissible; severability applies.

Applies to B2B Clients, guests using Endora chat/widgets/vouchers, and visitors to Endora pages.

Controller (own purposes): Marco Luyckx – Eudemonia Coaching (Freelance), Holsteinstraße 6, 55118 Mainz, Germany · info@eudemonia-coaching.de

Processor role: For guest data processed on Client instructions, Endora acts as Processor; a DPA (Art. 28 GDPR) applies.

Controller (own): telemetry (timestamp, URL, UA, truncated IP), inquiries/business data, billing data via Paddle, optional affiliate redirects.

Processor (Client): guest chat content, technical metadata, optional contact (email/phone) to deliver the concierge service.

EU hosting & sub-processors: Microsoft Azure OpenAI (EU region e.g., Sweden Central), Hetzner (DE), IONOS (DE). Optional Google Ireland (EU) for Sheets logging (off by default).

Transfers: Core stack EU-hosted; third-country transfers only if Client mandates non-EU tools with safeguards (SCCs).

Retention: logs up to 14 days; guest chat up to 30 days by default (unless otherwise agreed in DPA); invoices/correspondence 6–10 years.

Legal bases: Art. 6(1)(b) contract; Art. 6(1)(f) legitimate interests; Art. 6(1)(a) consent; Art. 6(1)(c) legal obligations.

Recipients: EU infrastructure above; Paddle for billing; advisors/authorities where required.

Rights: access, rectification, erasure, restriction, portability, objection; withdraw consent anytime. Contact: info@eudemonia-coaching.de. Supervisory authority: e.g., LfDI Rheinland-Pfalz.

Security (Art. 32): TLS, least privilege, firewalling, audit logging, deletion routines.

DPA: available for Client processing (sub-processor list, TOMs, EU localization).

Cookies: none non-essential by design; if analytics/ads added later, a consent banner and this section will be updated.

Changes: updates posted here; current version applies.

• Before work starts: Full refund if you cancel before we begin implementation.
• After kickoff but before first delivery: 50% refund (covers initial scoping, design prep, repo setup).
• After first delivery: No refund once the first deliverable (initial page or live preview) has been provided, as the core work has been performed.
• Revisions: If your package includes revisions, we will address issues within the included round(s). Bugs or defects caused by us will be fixed at no cost.
• Legal note (EU/B2B): For digital services performed upon your express request, statutory withdrawal may expire once performance has begun (§ 312g BGB). Our staged refund rules above are a commercial goodwill framework for clarity.

• Delivery: The snippet and instructions are delivered digitally (HTML/JS or JSON) for you to embed on your site/CMS.
• Refunds: Not refundable after delivery, access, or use of the snippet (digital content cannot be “returned”).
• Defects: If the snippet does not function as documented under the stated requirements (e.g., correct domain/paths, no conflicting scripts), we will remedy within a reasonable time. If we cannot remedy, we may, at our discretion, offer a partial or full refund.
• Compatibility: You are responsible for your hosting/CMS restrictions and third-party scripts. We’ll provide guidance but cannot guarantee compatibility with every stack.

• Billing: Subscriptions are billed in advance for each term (typically monthly) via Paddle (MoR).
• Cancellation: You can cancel anytime; access continues until the end of the current billing period.
• Refunds within current term: No refunds or pro-rata credits for partial months once a term has begun.
• Trial/first-use exception (if applicable on your plan): If a free trial is offered, charges start only after the trial. No additional refunds beyond trial terms.
• Downtime/SLA: Unless a separate SLA is signed, we do not offer uptime credits. If a material service defect persists and cannot be remedied within a reasonable time, we may, at our discretion, credit a future period.
• Abuse/fraud: We may suspend or terminate without refund in cases of abuse, prohibited content, or policy violations.

Email info@eudemonia-coaching.de with your order details (email, product, date). For Paddle orders, include your Paddle receipt/transaction ID. We’ll review within a reasonable timeframe and confirm the outcome.